Shipping policy

Last Updated: 2026/08/10

Thank you for shopping at Royale Scents. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [ 3 to 7] business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Important Notice: Fragrance Shipping Regulations

Because our fragrances contain alcohol, they are classified as hazardous materials (Dangerous Goods) by standard shipping regulations.

  • Road Freight Only: By law, alcohol-based perfumes cannot be shipped via express air freight. All fragrance orders must be shipped via standard road transport.

  • Please keep this in mind when estimating your delivery time, as expedited overnight air shipping is not legally available for these products.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Local Delivery (Gqeberha / Nelson Mandela Bay):

    • Cost: [, R50 or Free]

    • Estimated Delivery: [ 3-5  business days]

  • Standard National Shipping (Rest of South Africa):

    • Cost: [e.g., R99] (Free on orders over [, R800])

    • Estimated Delivery: [ 3-7 business days depending on province]

Delivery delays can occasionally occur, especially to remote or outlying areas.

4. International Shipping

Select the option that applies to your business: Option A: Currently, we do not ship outside of South Africa due to international aviation restrictions on shipping alcohol-based fragrances. 

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

6. Damages and Breakages in Transit

We pack our glass fragrance bottles with extreme care, utilizing [e.g., bubble wrap, custom foam, padded boxes] to ensure they arrive safely. However, glass is fragile.

If your order arrives damaged or broken:

  1. Please save all packaging materials and the damaged goods.

  2. Contact us immediately at Royalescentsshop@gmail.com within [ 48 hours] of delivery.

  3. Include your order number and clear photographs of the damaged shipping box and the broken item(s). We will gladly arrange a replacement or refund for items damaged in transit.

7. Lost or Stolen Packages

Royale Scents is not liable for packages that are marked as delivered by the courier but are subsequently lost or stolen. If your tracking information states that your package was delivered to your address and you have not received it, please contact the courier directly to file a claim. If you need assistance providing information to the courier, please reach out to our support team.

8. Incorrect Shipping Addresses

Customers are responsible for ensuring they have entered a correct and complete delivery address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.